Communication

Share booking and portal channels, and manage Telegram

Find the clinic's patient links, copy them safely, and understand how Telegram connects to daily work.

Who this is for: Owners, administrators, and staff who share clinic links
Where to go: Patient channels; Telegram setup is in Settings
What you will finish: Patients reach the correct clinic, and incoming requests appear in the clinic's own work areas.

Use the patient channels page

Open Patient channels.
Choose the public booking link when anyone should be able to request an appointment.
Use a patient's private portal link only for that patient.
Copy the link with the provided button and test the public booking page before publishing it.

The patient Telegram assistant can collect requests and help patients reach their clinic journey.
The staff Telegram assistant can show approved daily work and actions.
Requests and messages return to Reception, Calendar, Messages, or the patient profile; they do not create a separate clinic record.

Verify the patient before sharing their full private portal link.
In the portal, the patient chooses Connect Telegram and presses Start in the clinic bot in a private chat. Existing connections must reconnect this way.
The connection link works once for ten minutes. A username, phone number or contact card cannot grant access to existing clinic records.
Telegram access follows the portal permission used for connection, including its expiry and revocation. A receipt or payment-only link cannot enable full patient bot access.
The patient can refresh or disconnect in their portal. Connecting does not enable marketing; /subscribe and /unsubscribe control that separately.

Sign in to your own ClinicQ account and open My Telegram.
Choose Connect my Telegram, then press Start in the clinic bot in a private chat.
The personal link expires in 10 minutes and works once; never share it.
A Telegram username in a staff profile does not grant bot access. Existing staff connections must use this step once.
To stop staff notifications and bot access, choose Disconnect Telegram in My Telegram.

An owner or administrator opens Patient channels, then Telegram settings.
Read the connection status shown for this clinic.
Do not publish a bot address until the clinic has tested it.
If messages stop arriving, use the main ClinicQ screens and tell the responsible administrator.