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Front desk

Handle a booking request from start to finish

Review a request from the public booking page or Telegram, confirm the details, and place it on the calendar.
Who this is for
Receptionists, administrators, and owners
Where to go
Reception
What you will finish
The patient has a confirmed appointment, or a clear next action if the requested time is unavailable.

Review the request

  1. Open Reception and find the new request.
  2. Check the patient's name and contact details, requested service, doctor, time, and note.
  3. Search Patients to avoid creating a second profile for the same person.
  4. Check Calendar before confirming the time.

Confirm it

  1. Choose the request and review the appointment details.
  2. Select or confirm the patient, service, doctor, branch, date, and time.
  3. Save the appointment.
  4. Check that it now appears in Calendar and that the request no longer waits for review.

If the time cannot be used

  1. Do not place two patients in the same unavailable time.
  2. Offer a nearby time or add the patient to the Waitlist.
  3. Record the promised contact as a follow-up so it is not forgotten.
  4. Tell the patient clearly whether the booking is confirmed or still awaiting a choice.
Front deskManage the calendar and appointment statusFront deskCreate and maintain a patient profileCommunicationShare booking and portal channels, and manage Telegram